Speed to settlement processing time reduced from 30 days to 3 hours

To operate as a leading provider in small business banking, Bank of Queensland needed to uplift its manual paper-based customer origination processes for complex loans and reduce the time to decision, which was averaging 30 days.

Clear Dynamics delivered a Commercial Loans Origination Engine that:

•       Supported all credit products and asset classes from house and credit cards to farm machinery and aircraft

•       Provided decisioning support for staff

•       Integrated with their CRM to ensure mapping of all offices/stakeholders for KYC purposes

•       Digitised process flows for each product type

•       Provided document management embedded within the solution for contract management.

Extension of solution to support all activities on facilities (annual checks, changes to facilities, discharging facilities).

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"Clear Dynamics takes complex, inefficient business processes and very quickly turns them into smart, simple-to-use software solutions."

Danielle Ryan, Former Chief Operating Officer, BOQ Business

1. Speed to settlement - processing time reduced from 30 days to 3 hours.
2. Productivity improvement - significant reduction in manual processing of applications, allowing focus on customer engagement.  
3. Efficient compliance management - Extension of solution to provide credit position reporting for APRA requirements on individuals, entities and facilities.