From disconnected to digitised: Rapid automated loan originations and approvals

Bank of Queensland (BOQ) is one of Australia’s leading regional banks. Operating since 1874, it has a network of branches and mobile bankers across Australia and is an ASX 100 company. BOQ partnered with Clear Dynamics to deliver a digital Commercial Loan Origination Environment (CLOE) to support its fast-growing commercial lending business and minimise operational risks.

The Problem – Manual, disconnected processes powered by spreadsheets

The key requirements identified to address BOQ’s legacy commercial origination process included:

• Automation of manual application and submission business process reliant on spreadsheets

• Updated reporting, tracking and controls across the application and submission lifecycle

• Reduction in rework commonly required on loan applications

• Address multiple Operational Risks exposed due to these issues.

Solved – Digitised, automated loan origination

Clear Dynamics delivered a central commercial loans origination application for Bank of Queensland that digitised and automated commercial lending processes. The solution provided a tailored digital platform that provides process consistency, automated approvals, real-time tracking, and comprehensive reporting across the commercial lending lifecycle.

Key Business Outcomes:

• Streamlined Commercial Submissions – Single digital submission process with automated form selection, required field validation, and document attachment, eliminating confusion and ensuring consistency

• Automated Credit Workflow – Digital approval routing replaced physical mail and tracking, eliminating lost files and delays while providing real-time visibility into submission status

• Efficient Document Management – Automated document generation, workflow, and storage replaced extremely manual and slow legacy processes

• Comprehensive Reporting – Real-time visibility into submission turnaround times, sales pipeline, approval bottlenecks, and workflow patterns for continuous process improvement.

James Anderson – former Chief Business Transformation and Commercial Officer:

Clear Dynamics have been a great partner. They’re flexible, committed, solutions focussed and take a real agile approach. Would recommend them to solve problems that require non standard solutions.

Alistair Carlson – former Head of Loan Origination & CRM Transformation – Business:

Working with Clear Dynamics over the years has been a great experience.  They work well with our team to take complex business problems & provide simple, intuitive solutions to these.  They have made a real difference to our Business.