Complex scheduling workflow digitised and seamlessly integrated within the customer's ecosystem

We engaged with one of Australia's leading home construction companies for the acquisition of new customers.

The process of acquiring customers to build new homes involves scheduling a series of appointments, which must be coordinated based on over 50 different business scenarios and employee availability.  

Our customer was managing this process manually within excel, requiring a 12-person call center to schedule approximately 500 appointments a month with frequent change requests.

The customer sought a solution that would automate this process for its customers and its staff.

Off the shelf systems were not readily available for the complexity of scheduling required.  The customer needed a highly flexible yet efficient low-code platform to meet its business requirements in a cost-efficient, timely manner.

Clear Dynamics digitised and automated this customer's unique workflow including complex spreadsheets and delivered:

- A fully automated, dynamic scheduling solution delivered in 5 months from inception to go live date

- A SaaS solution featuring a configurable management interface that allows staff to independently administer and adjust appointment configurations

- Seamless integration with the customer’s eco-system.

1. Reduced Cost of service:  from human resource-based to an automated process

2. Revenue enhancement: mitigating the risk of project delays for optimised revenue flow.

3. Customer experience:  meeting customer expectations of a digitally enabled, self-empowered process.

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Cleary Dynamics was chosen for:

- Flexibility:  the ability to flex to the exact requirements from a business process, integration and data perspective

- Automation: the ability to support over 50 scheduling scenarios to achieve 99% process automation

- Configurability:  placing future changes to these scheduling scenarios in the hands of business administrators.