Complex scheduling workflow digitised and seamlessly integrated within the customer's ecosystem

Australia's leading home construction company market for the acquisition of new customers.

The process of acquiring customers to build new homes involves scheduling a series of appointments that must be coordinated based on over 50 different business scenarios and employee availability.  

To date, our customer has managed this process manually requiring a 12-person call center to schedule approximately 500 appointments a month with frequent change requests.

Off the shelf systems were not readily available for the complexity of scheduling required.  The customer needed a highly flexible yet efficient low-code platform to meet its business requirements in a cost-efficient, timely manner.

Clear Dynamics digitised and automated this customer's unique workflow including complex spreadsheets and delivered:

- A fully automated, dynamic scheduling solution delivered in 5 monthsfrom inception to go live date.

- A SaaS solution featuring aconfigurable management interface that allows staff to independently administerand adjust appointment configurations.

- Seamless integration with the customer’s eco-system.

Clear Dynamics was chosen for:

- Flexibility: the ability to flex to the exact requirements from a business process, integration and data perspective

- Automation: the ability to support over 50 scheduling scenarios to achieve 99% process automation

- Configurability:  placing future changes to these scheduling scenarios in the hands of business administrators.

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